Refund policy

Last updated: August 24, 2026

Every YapThreads product is made to order. Please review the product description, color, size chart, quantity, and shipping information carefully before completing your purchase.

Made-to-Order Products

Because products are produced specifically for each order, we do not accept returns or exchanges for:

Ordering the wrong size
Ordering the wrong color
Changes of mind
Buyer’s remorse
Personal preference
Items that do not fit when the size ordered matches the item received
Minor variations inherent to the printing, embroidery, or garment-production process

This policy does not limit rights that cannot be waived under applicable consumer-protection laws.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 calendar days of delivery.

Email Yapthreads@gmail.com and include:

Your full name
Order number
A description of the problem
Clear photographs showing the entire item and the issue
A photograph of the shipping label or packaging when relevant
A photograph or video showing all affected items together if multiple products have the same issue

Do not discard the item or packaging until your claim has been reviewed.

Approved claims may receive, at our discretion and as permitted by applicable law:

A replacement at no additional charge
A refund to the original payment method
Another appropriate resolution

You generally will not need to return a verified damaged or defective item unless we provide specific return instructions.

Normal Product Characteristics

Certain minor variations may be normal and are not necessarily defects. These can include:

Slight differences in color caused by screen or production settings
Minor differences in print placement
Small variations in embroidery texture or stitch density
Embroidery backing visible inside a garment
Temporary odor or pretreatment residue on direct-to-garment products that disappears after washing

Direct-to-garment print placement can vary slightly. Minor placement variations within normal production tolerances are not considered manufacturing defects.

Wrong Size or Color Ordered

We cannot provide a return, exchange, reprint, or refund when the customer selected the wrong size or color and received the variant shown in the order confirmation.

Please review the sizing guide and selected options before submitting your order.

Cancellations and Order Changes

Contact Yapthreads@gmail.com immediately if you need to request an order cancellation, address correction, or variant change.

We will attempt to help, but changes and cancellations are not guaranteed. Once an order enters production:

The design or product cannot generally be changed.
Address changes may no longer be possible.
Cancellation may no longer be available.

If an order can be canceled before production, an approved refund will be issued to the original payment method.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is delayed, lost, returned, or undeliverable because the address supplied at checkout was incorrect or incomplete:

A free replacement or full refund is not guaranteed.
Additional production and shipping charges may apply to resend the order.
Any available refund may be reduced by costs already incurred, to the extent permitted by law.

Lost Packages

For an order that has not been delivered:

Domestic U.S. orders may be considered lost after 30 calendar days without delivery.
International orders may be considered lost after 45 calendar days without delivery.

Please contact us as soon as a package appears delayed and no later than seven days after the applicable period above.

Before submitting a lost-package claim:

Confirm that the shipping address on your order is correct.
Check the tracking information.
Contact the carrier or local post office because the package may be held for pickup.
Check with members of your household, neighbors, front desk, or mailroom.

If the package cannot be located, we will investigate it with the fulfillment provider and carrier. If the investigation confirms that the loss was not caused by an incorrect address or another customer error, the order may qualify for a replacement or refund.

Packages Marked as Delivered

A carrier’s “delivered” scan does not automatically establish eligibility for a refund or replacement.

If tracking shows “delivered” but you cannot locate the package, confirm the address, check the delivery area, ask household members or neighbors, and contact the carrier or local post office. If the package remains missing, contact us so we can review the case.

Refund Processing

Approved refunds are returned to the original payment method.

After we issue a refund, your bank, credit-card issuer, or payment provider may require additional processing time before the funds appear. We do not control that processing period.

If you have not received an approved refund after checking with your payment provider, contact us at Yapthreads@gmail.com

Shipping Charges

Original shipping charges are generally non-refundable unless:

The entire order is canceled before fulfillment
We are unable to ship the order
The item is verified as damaged, defective, or incorrect and applicable law requires the shipping charge to be refunded
We approve the refund under the circumstances of the claim